Objective :
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Equip the agents with entry level
skill-sets, required for the international call center standards.
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Enhance their skills to perform, succeed
and excel in the call center industry.
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Get a jump-start in ones career and
a gateway to dreams.
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Be confident enough to face interviews
and deliver the expected standards of performance.
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Active Learning emphasizes :
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Moderate content
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Balanced learning goals
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Variety of training techniques
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Small group activity
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Experiential learning
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Recycling of concepts
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Applications to work
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Obstacle analysis
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MODULES :
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Customer Service
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Communication Skills
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Personality Development
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Sales and Telesales
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Ergonomics
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Call Center Basics
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Time Management
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Team Building
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Accent Neutralization
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Interviewing Skills
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